Q. What is the difference between a Super User and an Administrative User on the Customer Platform?
A Super User is set up at the financial institution a bank, thrift, or credit union at the time the Company profile is established. This user has access to all functionality as well as the ability to set up subsequent users with equal or lesser functionality. The Super User sets up Administrative Users; functionality will be limited as defined by the Super User.
Q. Why can’t company administrators see all of the users of the company?
The company Super User Administrators (created by the financial institution) are the only end users that can see ALL users of that company. The Company Admin may assign other subordinate users to also be Administrators (to add additional users, do Activity Reporting etc.) however a subordinate user who is also an Administrator will only be able to see and modify permissions for users who are not Administrators of any kind. Only the Company Super User Administrator can make another user an Administrator. In the Administrative Platform, all references to cut off times for ACH and wires are in Pacific time. Plans are not known for accommodating other time zones.
Q. Does CM login information include any "personal" info such as name, account number, social security number, etc.?
No. The financial institution defines the Company ID, and no personal information is required by Business Banking to log in.
Q. What are the requirements for the User Password?
Passwords are usually 6-16 characters and may include letters or numbers. Special password characteristics may be imposed by the financial institution to provide a greater degree of security. These requirements may include minimum and maximum length, upper and lower case alpha characters, numeric, or special characters (e.g. “!” “@” “#” etc.).
Q. After five failed logins, what message does the end user an employee of the customer that is given access to application by the company administrator the customer, or a person assigned by the customer, who will have administration responsibilities in the Commercial Customer Platform of the application. or a user administrator. receive?
The message instructs the user to contact their financial institution.
Q. Who can reset passwords?
A financial institution Administrator can reset the Company password in the Customer Maintenance area. The Company Administrator can change the Company Password or an End User Password.
Q. How do the Account Descriptions work and how many characters are allowed?
Changing the account description (nickname) will rename the account everywhere it appears in the product, including the dropdown boxes for transactions. The user can enter up to 32 characters for the account description.
Q. What does the term “Float” mean?
Float Time interval, or delay, between the start and completion of a specific phase or process (check or electronic deposits, clearings etc.) that occurs along the cash flow timeline. refers to the time interval, or delay, between the start and completion of a specific phase or process (check or electronic deposits, clearings etc.) that occurs along the cash flow timeline.
Q. What is the difference between how end users with batch processing create a report and customers with online processing create a report?
Batch end users cannot sort transactions by transaction type because the host (batch database) is not providing transaction codes. For these financial institutions, there are only debits and credits. Online customers can sort by multiple transaction types because the DATA PROCESSING VENDORs provide that information.
Q. In Online Services>Photocopy Request, can the option for CD-ROM Statement be removed from the form?
Currently, this is not configurable so it cannot be removed from the form.
Q. What Personal Financial Management software packages can be used with Business Banking?
· QuickBooks 2005 and 2004
· Quicken 2004 and 2003
· Microsoft Money 2005 and 2004
· Comma Delimited
· HTML
Q. Does Business Banking use cookies?
Yes, non - persistent cookies (also called session cookies). That means that cookie information is not permanently stored on the end user's computer.