Q: What is Enhanced Login Security?
Enhanced Login Security is a new online security feature that will provide you additional protection from fraud and identity theft. Enhanced Login Security helps prevent unauthorized access to your accounts and secure financial information.
Q: Why do I need to use Enhanced Login Security?
Enhanced Login Security will allow us to further recognize you as the true owner of your account by recognizing not only your login identification but also recognizing your computer as well. If we don’t recognize your computer, we will challenge you for additional validation information that is known by only you, to ensure authorized access.
Q: How does Enhanced Login Security work?
You will need to enroll each computer that you use for online banking. Once you have added the extra login security to your computer, you will see no difference to the login functionality. However, if you login from a different computer than the one you have enrolled, you will be presented with the challenge in order to login.
We recommend that you only enroll computer browsers that are secure and can only be accessed by authorized individuals of your accounts.
For example: You would not want to enroll a computer browser that was located within a public area, or used by many people.
Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.
Q: How do you recognize my computer?
When you enroll your computer for this service we will place a secure cookie on your computer. The cookie contains a unique identifier that is used in combination with your login identification. For every login attempt after you enroll one computer, we will look for this cookie and validate that it matches the login identification that you entered. This cookie is only used by DI Financial to validate your identity and does not contain any personal information.
How does Enhanced Login Security protect me?
Enhanced Login Security allows us to know that it’s really you logging into your account because we recognize your computer and your login identification. If we do not recognize your computer, than we will challenge you for additional validation information that is known by only you.
Q: Can I login from multiple computers and browsers?
Yes you can login from as many different computers and browsers as you like. If you login from a computer that the system does not recognize, you will be challenged with a request for security code, so that we can verify that it’s really you. You will also have the option to enroll that computer if you would like us to recognize you from that computer in the future. After you enroll each computer you will not be challenged at that computer.
Note: If you use multiple browsers within the same computer you will need to enroll each browser separately.
Q: How will I be challenged?
You will be sent a one-time security code via email to your email address on file. DI Financial has determined which type of challenge you will receive and we are unable to change your challenge type at this time. In order to insure delivery of the Security Code you must have a valid email address on file.
Q: Will my security code expire?
Yes, your security code will expire if your session times out or within 30 minutes whichever is less. The expired security code entry will count as a bad login attempt.
Q: Can I reuse the same security code I previously used?
No, your security code is valid for a one time use only. If the previous security code has been used a new security code must be generated in order for you to access the site.
Q: When will I receive a Security code?
You will receive a security code each time your Company Id, Company Password, User Id and User Password has been successfully authenticated from a computer system that is not recognize. You may also receive a security code by clicking the ‘Request a new security code’ link.
Q: Do I have to enroll a computer I do not use regularly?
No, however you must enter the one-time security code sent to your email address on file will in order to access the website.
Note: Do not select the ‘Add extra security protection to this computer’ option if you are accessing from a temporary computer.
Q: Can I still login to my account from anywhere?
Yes, this service does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then you will simply be challenge for a security code before allowing you access.
Q: What should I do if I want to un-enroll a computer that I have previously enrolled?
We suggest if for any reason you will no longer be using a computer to access you accounts that you unenroll that computer from this service. This can be done by logging into your account from the computer that you want to unenroll and selecting the “Unenroll This Computer” option from the Enhanced Login Security options page. This will remove the secure cookie from that browser; so that if an attempt to login to your account is made, a challenge will be presented before access is granted.
Q: Can I unenroll a computer from a different computer than on I am logged into?
Yes, however you will have to unenroll all of your computers. This can be done by accessing the Enhanced Login Security to unenroll all of your computer(s).
Q: Will I be required to provide a Security Code the first time I am challenged?
No, you will be allow to skip the process of providing a Security Code by clicking on ‘Enroll me Later’ as long as you have not exceeded number of logins (grace period) that have been defined. Once you have exceeded the number of logins allowed you will be required to provide a Security Code to access the business banking application.
Q: How many times will I be allowed to bypass the process of providing a Security Code?
The number of logins you will be allowed to access the business banking system is defined by your financial institution. Please contact your financial institution for assistance.
Q: Am I required to use this service?
Yes, once this feature is enabled you will be challenged at every login to provide a Security Code however you are not required to enroll every computer you access the business banking application from.
Q: Why do I keep getting challenged when I login from a computer browser that I have enrolled?
This is probably happening because the cookie that we placed within your browser is getting deleted. If you would like to use this service then the cookie that we utilize to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be challenged at each login.
Q: I share my computer with someone that also uses Business Banking. Can both of us still login from the same computer browser?
Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access other users’ information. This is because your account cookie will be linked to your login identification and there is no limit as to how many cookies can be installed on the same computer browser. Just remember to never share your User ID or Password with anyone.
Q: Is there a limit number of Users that can add extra security protection on the same computer?
Yes, only ten users can add the extra security protection on any one computer. If the number of users exceed the maximum, one or more cookies previously stored will automatically be deleted.