The Reset Login Credentials option will allow you to reset and invalidate the user's password, security questions and computer/cookies at the same time. You must provide new password information prior to clicking this option.
1. Display the User Profile Maintenance screen.
2. Select the user record.
3. Enter new password information in both fields.
4. Click the Reset Login Credentials button (do not click update).
Note: If Dual Control is enabled, the reset will be in a pending status waiting to be approved or denied.
This option will only be available if Enhanced Login Security has been enabled. Depending on which option is enabled, the user will be presented with one of two screens on first login:
Security Code Option - The user will be challenged with the Temporary Access screen upon their next login to provide a Security Code and/or add extra security to their computer. Once the user provides the Security Code, they will presented with the request to change their password.
Security Questions Option – The user will be challenged with the Security Questions setup screen. Once the user provides the new Security Questions, they will be presented with the request to change their password.